Support Forums

    Hi All,

I'm running 5.5 on WinXP SP3 fully patched with 4GB of RAM and Dual Core 2.4Ghz Intel CPU.  I acquired an image in 5.5 over the network.  The image file 74.5GB.

There are 2 partitions in the image, C and D.  When I try to run an Internet history search, it crashes out and asks if I want to report it to microsoft.

A similar thing happened when I started looking at larger PST files.

I am now letting it process the Deleted files for the C Drive (65614 Records).  If it crashes I'll attach the MS Debug info to the thread...

Cheers,

ojc

ojc,

First, let me thank you for taking the time to post to the forums. From what you've described it sounds a like there is some sort of data corruption causing the crashes. After the Deleted Files have been processed can you please do the following?

1. Create a new project

2. Add your image to the project

3. Go to Help, Support logging, ProDiscover and select Level 2 logging

4. Add the Inet history and run your search again.

NOTE: Logging will significantly increase the time required to run the search.

If the crash is persistant please compress and email the log files to support @ techpathways . com . You will find them in the ProDiscover application directory. By default, that location is:

c:\program files\technology pathways\prodiscover

They will be contained in a folder named with the date and time you enabled logging.

I look forward to your response.